Terms of Service
We want to make sure everything is clear before you travel with us. Below is a simple breakdown of our main Terms & Conditions. This summary is for your convenience only – please refer to the full Terms & Conditions for complete details.
Bookings & Payments
- A booking is only confirmed once a deposit (normally 30%) or full payment has been received.
- Prices may change until a deposit or payment is made.
- Balance payments must be received by the date shown on your confirmation. If payment is late, your booking may be cancelled without refund.
- Quotes may not include additional costs such as tolls, parking charges, congestion charges, ferry tickets, or driver accommodation unless stated. These will be charged at cost to the client.
Cancellations
- Deposits are non-refundable. Cancelling a booking will result in the loss of your deposit.
- Cancellations made within 48 hours of departure will be charged in full.
- Peak season or event bookings (e.g., Ascot, Cheltenham, Christmas/New Year) are strictly non-refundable once confirmed.
- All cancellations are subject to a minimum £50 administration fee.
- If Bouden Coach Travel has to cancel (which is rare), we will refund the money you paid. We are not liable for extra costs such as flights, accommodation, event tickets, or catering.
Service & Vehicles
- We operate our own vehicles but may also provide vehicles through trusted partner operators.
- The vehicle supplied may differ in type, size, appearance, or features from the one shown in marketing materials.
- Drivers must follow UK/EU driving hours regulations, which may require breaks, driver swaps, or route adjustments.
- Routes are planned carefully, but delays due to traffic, accidents, weather, or road restrictions are sometimes unavoidable.
- Optional add-ons (such as food and drink) are provided at the customer’s own risk. We cannot guarantee food or drink will be free from allergens.
Liability & Insurance
- All Bouden vehicles are maintained to VOSA and Traffic Commissioner standards. Partner operators are responsible for their own compliance.
- Bouden Coach Travel holds full public liability and passenger insurance. This covers passengers, but it does not cover personal belongings, valuables, or consequential losses.
- We are not liable for lost, stolen, or damaged belongings at any time.
- If a vehicle breaks down, we will arrange a replacement vehicle at our cost, but we cannot compensate for delays or missed connections.
- Our maximum liability for any booking will not exceed the amount you have paid for that booking.
Passenger Responsibilities
- Customers must provide accurate booking information, including addresses, postcodes, flight numbers, luggage requirements, and contact numbers.
- Drivers may refuse excess or unsafe luggage.
- Smoking and vaping are strictly prohibited on all vehicles.
- Passengers must behave responsibly. Aggressive, abusive, intoxicated, or unsafe behaviour will not be tolerated and may result in removal from the vehicle without refund.
- Any damage, repair, or specialist cleaning caused by passengers will be charged to the person or organisation that made the booking.
- Passengers are responsible for their own belongings throughout the journey.
- For groups including children or vulnerable adults, the organiser/client is responsible for ensuring appropriate supervision.
Force Majeure (Uncontrollable Events)
- Bouden Coach Travel will not be held responsible for delays, cancellations, or changes caused by circumstances beyond our control. These may include:
- • Severe weather conditions
- • Accidents or traffic delays
- • Road closures or diversions
- • Strikes or industrial action
- • Terrorism or public safety concerns
- • Mechanical breakdowns despite regular maintenance
- • Pandemics, government restrictions, or changes in law/regulation
- In such cases, we will do our best to provide alternative solutions but are not liable for additional costs or losses.
Summary
- Deposits are non-refundable.
- Cancellations within 48 hours are charged in full.
- Event bookings are non-refundable.
- We cannot compensate for delays, lost belongings, or knock-on costs (e.g., missed flights).
- Our liability is limited to the amount you have paid us.
They trust us
our clients are 100% satisfied with the quality of our services.
About Our Terms & Conditions
Our Terms of Service outline the booking conditions, cancellation policies, service standards, and responsibilities that apply when you hire coaches, minibuses, or chauffeur cars from Bouden Coach Travel. These terms are designed to ensure clarity and fairness for both our customers and our business, covering everything from payment schedules to passenger conduct and liability.
We recommend reading these terms carefully before making a booking. If you have any questions about our policies or need clarification on any aspect of our service, our team is always available to help on 0800 112 3770 or via email at sales@boudencoachtravel.co.uk. By making a booking with Bouden Coach Travel, you agree to these terms and conditions.