When the news broke of Thomas Cook’s decline the CAA had a plan of action. As well as providing alternate flights they placed planes on standby in airports across the country.
Although the CAA were quick to act, some passengers had to be redirected and flown into different airports, this is where the help of Bouden Coach Travel was required.
The CAA asked ground transport provider CMAC to help. Being one of the leading transport management companies in the UK they were well prepared for events of this kind.
They deployed coaches in no time from different coach operators up and down the country to provide these passengers with a safe and efficient journey home.
Bouden Coach Travel are proud to say that they have played a major role in the whole operation. Located only 5 minutes away from Birmingham airport and being a premium partner to CMAC Group they have been given the honour of managing the whole operation in Birmingham and the company was even featured on BBC Midlands Today.
Deploying cars, minibuses, coaches, coordinators and ground handlers to oversee the smooth passage of the estimated thousands of passengers that came through Birmingham airport. It was an amazing display of team work that brought together government organisations, coach operators, airport staff and transport management companies in this passenger repatriation.
Bouden Coach Travels’ onsite coordinators made sure vehicles were there well before scheduled time, handlers were there to help load passenger’s luggage when boarding the coaches, and they made sure no passengers had to wait longer than 15 minutes before they continued their route home.
In Birmingham alone the operation involved more than 10 coach companies, and being the main operator onsite and in charge Bouden Coach Travel made sure they had vehicles on standby in all sizes in order to face any unforeseen events.
The company has been appraised by the CAA and CMAC Group for providing the efficient transport service for these passengers at Birmingham airport.