All tickets must be fully paid for in order to secure, your pick up location must also be confirmed at the time of booking. A booking is not confirmed until we have received a the payment in full either by card over the phone or via online bank transfer. We cannot hold any tickets without a payment of 100% of the full booking value.
We work on a first come first serve basis and in times of limited availability it is always best to place a payment immediately in order to avoid disappointment. You should always check availability with an advisor before making a bank transfer to ensure that the seat is still available.
Once a booking is confirmed by placing a payment, Bouden Coach Travel reserves the right to cancel the booking if the vehicle being provided is not suitable for the route and risks damage or injury to the vehicle, the passengers or other road users. If this cancellation is deemed necessary, a full refund will be issued.
Payments can be made by debit/credit card and bank transfer. There are no additional charges for credit card payments.
All pick up and departures times are to be adhered to unless cleared with Bouden Coach Travel. Passengers must arrive 15 minutes before the departure time otherwise may be refused entry.
Personal belongings should never be left on the vehicle when exiting, Bouden Coach Travel will not compensate for any lost property and are not responsible for returning it. In the case of returning lost property this needs to be arranged by you the passenger.
Bouden Coach Travel are also not responsible for any damage to luggage i.e suitcases on board the vehicle. Suitcases are left in the underbelly storage/overhead storage at passenger’s own risk. We do not provide child’s car seats or allow ISOfix car seats on board our vehicles. Passengers are more than welcome to bring their own as long as they are not left on board after the journey.
All children under the age of 14 must be accompanied by an adult (over 18)
Any cancellation must be made in writing via email. Cancellation may incur a loss of the full booking value if not made in good time.
- More than 7 days to departure – Loss of 50% of the full booking value
- Less than 7 days to departure – Loss of 100% of the full booking value
In any event beyond our control where we can’t provide you with the service purchased. We will only return your exact money paid to us. Bouden Coach Travel reserve the right to provide different sized vehicles depending on the amount of passengers, as well as this the company reserve the right to amend the booking is necessary and passengers will be given a full refund.
We will not accept claims of compensation if your journey has been cancelled for reasons classed beyond our control and these include: Adverse weather conditions, Road conditions, Death or accident causing roads to be closed, Compliance with police orders, riots, strikes, war, system failures including vandalism and terrorism, Insolvency and bankruptcy.
Any damage caused by the hirer or member of his / her party will be solely the responsibility of the hirer, and relevant charges will have to be paid in accordance with our terms and conditions.
If in the case that the vehicle has to be taken off the road to repair or clean damage caused by hirer, a daily rate will be payable by hirer.
Criminal damage will be reported to police
By placing a booking with Bouden Coach Travel, Customers are confirming that they have read, understood and agreed to abide by the above Terms and Conditions. Please ensure you understand them fully prior to placing a booking.
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