Customer Hirer: This refers to the individual or the business hiring our transport.
The Company: Bouden Coach Travel Trading as Bouden Travel Ltd.
Quotations are given based on the information provided by the hirer and prices are determined by the mileage from Point A to B.
All quotations include the vehicle hire, the fuel, the driver and insurances. Anything additional to this should be discussed with a member of the team.
Bookings are based on the number of passengers and amount of luggage stated. Should you wish to book, we will provide a vehicle which is suitable for this amount of passengers only.
For example; Where 10 passengers are travelling, your quote will state a 10-16 seat minibus. This means that we may send you a vehicle which has between 10 and 16 seats. If your passenger number increases please let us know and we will advise on the most suitable option for you – it doesn’t always have an impact on the price.
Booking and Confirmation
A booking is not complete unless a confirmation letter or email has been issued confirming a 30% deposit has been paid by the hirer to secure the vehicle. Once the booking is confirmed Bouden Travel reserves the right to cancel the booking and provide a full refund if the vehicle size is not suitable for the route. An example of this would be if the vehicle size is unsuitable for the the roads leading up to the pick up or drop off location.
A 30% payment is required at time of booking and full payment has to be received at least 14 days prior to travel.
If full payment is not received 14 days prior to travel Bouden Coach Travel reserve the right to cancel the booking and the hirer will lose 100% of money paid.
Bouden coach travel will attempt to contact by phone and email before taking this action.
Payment can be made by debit/credit card, and bank transfer.
Payments can only be made via card more than 2 weeks prior to travel.
All parking charges are not included in the quotation price.
In terms of race days like Ascot, Cheltenham, Newmarket, and the Grand National all relevant parking must be prearranged by you the passenger before the day of travel. This is also the same for events at stadiums and concert venues including Wembley, Twickenham, Ricoh Arena, Old Trafford, and The Etihad.
All pick up and departures times are to be adhered to unless cleared with Bouden Coach Travel.
30 minutes waiting time will be allowed before the coach will pull off the job and no refund will be given unless cleared by Bouden Travel and relevant waiting times charged accordingly.
In some cases where coach is booked for another journey if the wait is longer than 30 minutes the coach will not be able to continue with your journey even at extra costs.
Use of Vehicle
Vehicles are not guaranteed to stay on site unless it has been agreed in writing by staff at Bouden Travel, therefore the hirer would not have use of the vehicle between two journeys unless agreed and relevant fees have been paid.
Personal belongings should never be left on the vehicle when exiting, Bouden Coach Travel will not compensate for any lost property and are not responsible for returning it. In the case of returning lost property this needs to be arranged by you the passenger.
Bouden Coach Travel are also not responsible for any damage to luggage i.e suitcases on board the vehicle. Suitcases are left in the underbelly storage/overhead storage at passenger’s own risk.
In the case of a tour service accommodation for the driver it must be provided and must include a private en-suite and breakfast, parking fees when on tour must be paid in cash by you the hirer on the day.
When travelling for sporting events such as race days parking charges are not included in the booking price, these will need to be prearranged before the day of travel by you the passenger.
Drivers’ hours and rest periods are regulated by law. It is illegal for drivers to work outside these hours. We will always plan journey schedules so as to minimize the risk of delays due to Drivers’ hour’s rules. The Customer must adhere strictly to all collection times contained in the Booking Confirmation and the Customer must not interrupt or delay a journey. If delays occur for whatever reason, Bouden Coach Travel may alter the journey schedule for the Vehicle in order to seek to comply with the law. 15-minute grace period is allowed but anything over that is chargeable.
Cancellation by Hirer
Any cancellation must be made in writing via email. Cancellation may incur loss of deposit if not made in good time.
- More than 7 days to departure Loss of 10% of the full booking value
- Less than 7 days to departure Loss of 30%
- Less than 48 hours to departure Loss of 100% of the full booking value
Cancellation by Bouden Coach Travel
In any event beyond our control where we can’t provide you with the service purchased. We will only return your exact money paid to us.
We will not accept claims of compensation if your journey has been cancelled for reasons classed beyond our control and these include: Adverse weather conditions, Road conditions, Death or accident causing roads to be closed, Compliance with police orders, riots, strikes, war, system failures including vandalism and terrorism, Insolvency and bankruptcy.
Damage to Vehicle caused by Hirer
Any damage caused by the hirer or member of his / her party will be solely the responsibility of the hirer, and relevant charges will have to be paid in accordance with our terms and conditions.
If in the case that the vehicle has to be taken off the road to repair or clean damage caused by hirer, a daily rate will be payable by hirer.
Criminal damage will be reported to police.
In the case of drinking on board we ask for a £150 damage deposit which must be paid in full before the day of travel. This deposit will then be refunded the next working day as long as the vehicle is returned in the same condition it left our yard in.
Emergency and Breakdown
Our vehicles are regularly serviced and maintained to legal standard at all times. But in case of a mechanical breakdown, Bouden Coach Travel will do its best to get you to your destination at no extra cost to you but if we are unable to find alternative transport for your journey a full refund will be issued immediately. Bouden Coach Travel will not accept any responsibility for the loss of ticket to an event or flight or anything else in case of a breakdown and under no circumstance will we accept claims of compensation and refund.
Please note always allow plenty of time for your journey.
Bouden Coach Travel reserve the right to subcontract journeys to other trusted suppliers without notifying the hirer, we use a network of approved suppliers that have passed all legal requirements set by VOSA.
Customer Service/ Feedback
We are committed to providing you with a top class service to ensure you have a safe, stressfree and trouble free journey, but if for any reason you are unhappy with the service you’ve received we do apologies and would like to hear from you to investigate where we went wrong, we are always looking to improve our service and would love your feedback. If you have a complaint please write to our head office Unit 7, Haywards Industrial Park, Orton Way, Birmingham, B35 7BT or email us (email@example.com) including your ref, name, travel date and journey details, every customer is valuable to us. We aim to resolve all issues within 14 working days, this is dependent on the severity of the complaint. All complaints must be in a written email to firstname.lastname@example.org.
On the 25th of May The General Data Protection Regulation (GDPR) came into effect; Your privacy is paramount to us, therefore we handle it with the upmost care and confidentiality.
General Terms and Conditions
By placing a booking with Bouden Coach Travel, Customers are confirming that they have read, understood and agreed to abide by the above Terms and Conditions. Please ensure you understand them fully prior to placing a booking.
Smoking and drug use is STRICTLY PROHIBITED on board the vehicles as well as alcohol consumption unless this has been agreed before the day of travel by our operations staff. On all of our vehicles and drivers have the right to refuse carriage if found using them on board, no refund will be given. No animals to be carried on all our coaches except guide dogs. Threatening behaviour towards drivers and abuse of coaches and facility will result in termination of journey and police being informed.
- Most vehicles are fitted with CCTV and in case of a dispute footage will be used as evidence and passed to relevant authority’.
- Vehicles sent will be based on the number of passengers. We reserve the right to use larger vehicles than ordered at no extra cost, but should extra seats be used without notifying Bouden Coach Travel we will charge accordingly.